Just before checking out, I handed the cashier Victoria in lane 13 my coupon for two Kraft shred Mild Cheese for $5.00 and I accidently tore my coupon. The cashier said she would tape it and when it came time to scan the coupon at the end of my $181.79 purchase worth of groceries, Victoria said she couldn’t use the coupon very rudly said because it wouldn’t scan. Victoria kept insisting she couldn’t use the coupon. I asked her if she could key the code at the botton of the coupon, no. Then I asked if the girl that was packing my groceries, if she could get another coupon for me, well let me just say I was not very happy with your customer service from either one. The packer did get another coupon, I said thank you so much, no response. On the last note, They need to learn to pack groceries. Everything was just threw in bags and my bread made into pancakes. I don’t know how your customer service reps. were trained, but I am a Senior Citizen and didn’t need to be treated rudely. How would you want your mother or grandmother treated?
Your the manager, it\'s not my job to tell you how your CSR should treat your customers.