My complaint:
On July 13, 2023 I went grocery shopping as usual at HEB. On my way to the check out registers, I slid and had to grab my basket/cart and did the split to keep from hitting the floor. I had spine surgery several months ago so I surely did not want to hit the floor… I looked down and there was lotion or soap (white) all over the floor and I told an employee that they need to clean this up before someone gets hurt as I almost fell. I went to the register and asked for a supervisor and I spoke to Moe and told him that I had just had back surgery a few months ago and almost fell because there was stuff all over the floor.. He just took my name and number down on a piece of paper and said they will follow up with me. I checked out then went back to the area where I Slipped and they had it cleaned up but not all of it and the supervisor moe was there and asked me where it happened. He never asked if I was ok or if i was injured…I never heard back from them so the next day I called up there to HEB and I spoke to Jesse who hung up on me once i explained the situation to him..I called back and got Javi whom was a meat manager and he transferred me to Mark whom I explained what happened and he took all my information down and stated they would follow up with me and nothing..so last Friday I went back to shop for some items and spoke to another manager and she called moe and they called someone else who stated that he did get my report.i said nobody ever followed up with me..what happened to incident reports in case something comes up later or something triggered my surgery.. I said I would hate to have to report you all. He said I promise we will call you Monday..a week later to today, August 13, 2023, AN ENTIRE MONTH LATER, I have not heard from anyone. This is UNACCEPTABLE HEB!! 1. I spend way too much money with your chain, I give you all a lot of my hard-earned money every 2 weeks and have since I was a young adult. 2. I used to be an employee of HEB when I was in High School so the dedication goes back decade’s 3. This is terrible business and terrible accountability taken on your end as a company. Why treat your customers or anyone this way when you were negligent in the matter. A simple follow up to ensure I was ok or if I need anything or even an apology would be expected. NOBODY had any Empathy nor compassion in the matter and lacked to even care that I was put in this situation. I am highly disappointed in this company and their actions are completely UNACCEPTABLE! I took a picture of the floor after the employee wiped the floor up and the manager Moe was standing there asking me where it occurred. I will attach.. UNACCEPTABLE HEB!!
Suggested solution:
Compassion training, take accountability and I want an incident report so I can insure that I am ok
