While No Frills is known for its affordable grocery options, complaint data from our community highlights several persistent issues customers face. Frequent complaints include unhelpful and rude customer service, products not being available or not matching advertised prices, and unsatisfactory handling of returns and refunds. Additionally, some customers reported problems with store cleanliness, accessibility violations, and improper treatment by security staff.
To avoid these issues, we strongly recommend customers to thoroughly check product availability and prices before shopping, keep all receipts and related documentation for potential returns, and report any unsatisfactory service or policy violations immediately. If necessary, escalate unresolved issues to higher management or corporate offices to ensure your concerns are addressed effectively.
Do you have a dispute or had a bad customer experience with No Frills? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to No Frills.
Our sentiment meter has detected that No Frills complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with No Frills, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 26, 2025
We have received 2 complaints about No Frills over the last 12 months. The graph below shows a monthly breakdown.
Curious about No Frills's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of No Frills. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of No Frills by calling 866-987-6453. For No Frills support through email, send your inquiry to support@nofrills.ca. If you want to reach out to No Frills through their own website, you can use their contact form.
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Helpful experiences shared by verified No Frills customers. Search, discuss and connect with other people in our community.
Complaint from Kris Kooblall on 07 May 2025 about No Frills.
On Christmas Eve December 24th, 2024, I experienced a traumatic customer incident at the above No Frills (Ajmal's) and I wish to request your close review of the facts concerning this incident. A criminal offence has been committed against myself and... Read more
Complaint from Asifw on 28 December 2024 about No Frills.
Went to return Item after 4-days, she store manager herself label it final sale ,where as it was regular item but she disrespectfully said it is final sale, without any up front poster for final sale nor on check out... Read more
Complaint from Ajay32 on 28 October 2024 about No Frills.
Bought Blackberries on Sunday Morning and when opened in the evening, they had all kinds of fungus (or something white fungi) all over it Read more
Complaint from NoFrillsIsHell on 01 May 2024 about No Frills.
The franchise owner of Merritt no frill is always angry and screaming abuse at employees. He is highly stressful and makes everyone hate the job. No frills is a minimum wage boring job even without abuse, so having a boss... Read more
Complaint from Mimi. 21- Grocery. Josephine - cashier 262 on 05 April 2024 about No Frills.
I was shopping today in the no frills store in my community on Southdale Road East location...The customer in front of me had their Dog sitting inside their shopping cart... I personally thought it was very disgusting putting their... Read more
Complaint from samir bhusal on 12 March 2024 about No Frills.
Bought Coke Zero on March 10, 2024, with 12 cans. Tried one, didn't like it. Tried to return on March 11, but they said no because I opened the outer pack. How can I know the taste without trying? Now... Read more
Complaint from Ronitroy on 09 February 2024 about No Frills.
I am a long-term customer at No Frills and have been shopping at this location for the last 7 years. While all the cashiers and staff are really polite, gentle, and very welcoming, there is a senior member who consistently... Read more
Complaint from Israel on 08 January 2024 about No Frills.
I took my to Seneca newnham and parked at the no frills to come back to get some groceries there before going home only to come back to know they towed my car and now I have to $250 to... Read more
Complaint from Maria Ledo on 22 November 2023 about No Frills.
On September 14/2023 I Maria Ledo was stopped by Crime Pervention Office before reaching through cashier was asked by the officer to come with him to the rear of store there he said I was stealing I never left the... Read more
Complaint from Hamiltonian94 on 16 November 2023 about No Frills.
A manager at this location has made store rules about using baskets to hold merchandise. He harasses, physically touches and grabs, seizes the personal property of and follows anyone shopping in the store not using a basket. This is recurring.... Read more
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