Most Common Grocery Outlet Complaints and Tips

While Grocery Outlet provides affordably priced groceries, complaint data from our community has flagged a recurring issue related to product quality. Common complaints include selling expired food, which raises concerns about safety and freshness. Customers have also pointed out that some items on the shelves are close to their expiration dates, adding to the dissatisfaction.

To avoid these issues, we strongly advise customers to carefully check expiration dates on all products before making a purchase. If you do encounter expired items, report it to store management immediately and document your findings to support your case.

How and why file a complaint about Grocery Outlet?

Do you have a dispute or had a bad customer experience with Grocery Outlet? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.

We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.

Just looking for information? Search through all complaints we have received related to Grocery Outlet.

Grocery Outlet Customer Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Grocery Outlet over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on June 17, 2024

Grocery Outlet complaints chart

We have received 1 complaints about Grocery Outlet over the last 12 months. The graph below shows a monthly breakdown.


Grocery Outlet complaint statistics

Curious about Grocery Outlet's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!

Total complaints
Open Complaints
Complaints pending
Complaints resolved
/10 1 ratings

How to contact the customer service of Grocery Outlet?

Below, you will find the contact information for the complaint department of Grocery Outlet. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
Corporate HQ address:
5650 Hollis Street Emeryville, CA 94608
Contact form:

The corporate office of Grocery Outlet is located at 5650 Hollis Street Emeryville, CA 94608. You can contact the customer service of Grocery Outlet by calling 510-845-1999. If you want to reach out to Grocery Outlet through their own website, you can use their contact form.

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Bad reviews about Grocery Outlet: (1)

Helpful experiences shared by verified Grocery Outlet customers. Search, discuss and connect with other people in our community.

They sell expired food

Complaint from Kitty Queen on 20 April 2024 about Grocery Outlet.

A while back I was waiting in a checkout line at our local grocery outlet. I overheard a customer a few people behind me comment about how they had found some expired food in the store. Not too long after... Read more

Comments: 0

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