While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from suzik on 04 February 2024 about Direct Express.
I am attempting to verify my fathers identity so that he can order a replacement debit card and we have submitted images of his drivers license and his passport. They have all been denied 8 times without any explanation and... Read more
Complaint from Penni Marie Nichols on 18 January 2024 about Direct Express.
Called customer service to send in proof of id for verification and to activate new card. Representative gave no email address to send proof and offered no alternative to resolve matter other than refuse a supervisor and hang up on... Read more
Complaint from Sexymama75 on 07 January 2024 about Direct Express.
Walmart refund money to wrong card was not supposed to go on my exes direct Express card Read more
Complaint from capttj@aol.com on 05 January 2024 about Direct Express.
I received my SSI benefit as usual. And, as usual I always check my current balance and review all debits. In October I did this review and to my surprise although my debits were all correct when I... Read more
Complaint from ROLLA9 on 04 January 2024 about Direct Express.
THE SITE HAS BEEN DOWN ALL DAY, NO RETURN PHONE CALL AND MY DIRECT EXPRESS DEBIT CARD DOES NOT WORK AT ALL. I NEED THAT DEBIT CARD CORRECTED AND ACTIVATED RIGHT NOW. YOU ARE HOLDING MY MONEY FOR ZERO REASONS,... Read more
Complaint from Pissedoffuser on 04 January 2024 about Direct Express.
I have sent my id and birth certificate and id and social security card several timess and they always denied it.i even have been to the social security office for time so they can verify id and they do and... Read more
Complaint from MVBARRIOS on 23 December 2023 about Direct Express.
FOR MONTHS I BEEN CALLING CUSTOMER SERVICE AND SENDING BY EMAIL CLEAR LEGIBLE COPIES OF MY PASSPORT-BIRTH CERTIFICATE-MARRIAGE RECORD -SOCIAL SECURITY AND RESIDENT ALIEN WITH NO RESULT. I AM VERY FRUSTRATED. PLEASE HELP. CASE 000009949375 Read more
Complaint from Elena Keagle on 23 December 2023 about Direct Express.
Homes for rent cost 1$ look at list they took my information and signed me up for subscription after subscription to the tune if 400$. Direct Express sides with them everytime Read more
Complaint from Pamela Orozco on 20 December 2023 about Direct Express.
I was robbed of all the money I had just gotten to buy a car and my whole wallet with the credit card in it I was taken to the hospital because of a altercation during being robbed and was... Read more
Complaint from Norseforce on 10 December 2023 about Direct Express.
Lost card was used I filed dispute it was denied Read more
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