While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 23, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 124 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Theronchin on 11 April 2024 about Direct Express.
I filed the dispute because my card was stolen out of my friend's mailbox and did everything they asked me to do filled out the dispute form they told me the funds would be available in my account within 10... Read more
Complaint from JassC on 31 March 2024 about Direct Express.
This is the 3rd time direct express has closed my account and sent out a new card to an unknown address!!!! Read more
Complaint from Rettalou70 on 24 March 2024 about Direct Express.
On the 1st of March 2024 400.00 was taken from my direct express card for my ssdi I filed and sent back everything they asked and still have not given me my money that was stolen from my card my... Read more
Complaint from Mark Doyle on 15 March 2024 about Direct Express.
I was in the social security office in Denver Colorado and just updated my address and I told them I would love to get a direct express card for me so I can get rid of the paper checks that... Read more
Complaint from Leonanderson on 09 March 2024 about Direct Express.
Money was stolen from I file a dispute 2/1/24 I fax paperwork before the deadline which was 2/15/24 I showed proof I was incarcerated at the time the money was taken they trying tell me the dispute was not file... Read more
Complaint from Rosemary69 on 04 March 2024 about Direct Express.
I can't get my money off of my card and they give me a link a can't even go to Read more
Complaint from Wdm on 04 March 2024 about Direct Express.
Yes this is the second month in a roll that direct express has just cut my card off and have not let me use it and said it was due to fraud but when I asked so what or who... Read more
Complaint from Michael Gillis on 21 February 2024 about Direct Express.
To who it may concern, I was locked up and someone took over 2000 dollars from my card and I have given them paperwork showing this! They said after two times they can't look more in the issue and I... Read more
Complaint from Chanellove1 on 14 February 2024 about Direct Express.
My direct express card was stolen on the 27th of December 2023 I tried to call to report my card stolen and could never talk to a live agent because they ask you for your last four of your social... Read more
Complaint from Christine Dariotis on 10 February 2024 about Direct Express.
I am now a widow and single mother after tragically losing my husband to cancer. My son is entitled to Social Security benefits since his father passed. At this point, I am now six months into trying to deal with... Read more
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