While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 28, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Denna on 01 March 2020 about Direct Express.
Almost 400 was taken off my card without me knowing in September 2019 and I filed a complaint and they never notified me by mail like they said they would and when I called to check on the investigation they... Read more
Complaint from Castlelady999 on 28 February 2020 about Direct Express.
While going over my Direct Express transactions in February, I noticed an $87.00 deduction from a company I had ordered a sample cream from. On the same day I sent them $4.95 for SH they deducted the $87.00... Read more
Complaint from Angelacaroline1 on 27 February 2020 about Direct Express.
Direct Express will not return my provisional monies November 2019 there was an unauthorized transaction on my SSI taking all of my benefits for that month I filed a complaint with direct Express went over it with him did everything... Read more
Complaint from carlb603 on 27 February 2020 about Direct Express.
Been trying to transfer funds to My savings account Since August 2019. They keep making excuses. I have sent everything and more with no response to anything. On Feb. 14,2020 tried to transfer once again with no results. Went on... Read more
Complaint from Scott 1964 on 24 February 2020 about Direct Express.
My card is being declined even though I have money in my account Read more
Complaint from Steve Vail on 19 February 2020 about Direct Express.
On October 21 I got ripped off for 3000$. I did all the paperwork and was told that it would be taken care of on December 6th. They told me that I was one who transferred the money to an... Read more
Complaint from Melissa Carpenter on 18 February 2020 about Direct Express.
My name is melissa and i have been trying to get my money back 2 checks where stolen from me my july an August 2019 checks where stolen off my card i have proof that it was not me that... Read more
Complaint from Desperate on 09 February 2020 about Direct Express.
On February 3 2020 I went to purchase a money order and my pin wouldn’t work so I spent over 5 hours on hold and they told me someone in Florida ordered a new card I live in Missouri so... Read more
Complaint from Rgarcia13 on 06 February 2020 about Direct Express.
Direct Express has pit a recording when you call customer service and ask for a person it state high calling call back later..for 3 day every 30 minutes from 8 am to 7pm I tried and nothing!! These people are... Read more
Complaint from mrstrap100@yahoo.com on 06 February 2020 about Direct Express.
Someone took my money off my card don't know why direct express let this happen after they kept trying to make withdrawals and it keep declining why not after 3 declines why didn't they cut the card off or ... Read more
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