Direct Express complaint: Can’t get ahold of there customer service
Filed 9 Feb 2020 by Desperate
On February 3 2020 I went to purchase a money order and my pin wouldn’t work so I spent over 5 hours on hold and they told me someone in Florida ordered a new card I live in Missouri so they shut down that card and said I would receive my new card in 2 business days which would of been sent on the 4! This is the 9th and I still haven’t received my new card! I try calling and all I get is we are experiencing high call volume and tells you to call back later and it disconnects you! I need my money to pay my bills! I have read a lot of reviews and this company shouldn’t be aloud to handle Social Security or Veterans money if they aren’t secure! Please help!
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