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Direct Express complaint: Fraud

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Filed 1 Mar 2020 by Denna

Almost 400 was taken off my card without me knowing in September 2019 and I filed a complaint and they never notified me by mail like they said they would and when I called to check on the investigation they told me that I had gave my card to somebody and allowed them to use it so the investigation was closed I was then told I’d be transferred to a different department to dispute the results of the investigation and I set on hold for 2 hours just for them to hang up on me. I lost my home over this incident.

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