Direct Express Complaint Sentiment: Neutral

Our sentiment meter has detected that Direct Express complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -11%. While some customers might experience challenges with Direct Express, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on February 29, 2024

Direct Express complaint process

Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Direct Express?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Direct Express complaints chart

We have received 147 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.

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Direct Express complaint statistics

Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

783
Total complaints
780
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 783 ratings

How to contact the customer service of Direct Express?

Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+18887411115
Corporate HQ address:
P.O. Box 245998 San Antonio, TX 78224-5998
Contact form:

The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Direct Express reviews: (783)

Authentic experiences shared by our community for your benefit.

Direct express card

Complaint from Charlenedubois879 on 11 October 2023 about Direct Express.

They won't give me my money that they owe me there are giving me a round there is a balance 2,608.19 that they owe me I'm sick and tired of eating for a new card. They said that I would... Read more

Comments: 0
Rating:

Have need for my card to be activated

Complaint from Garfieldd311@gmail.com on 09 October 2023 about Direct Express.

I have called direct express to get my card Activated to only never talk to a representative to activate my card. For hours without ever being connected with a representative dis have be corrected Read more

Comments: 0
Rating:

Card declined with money on it

Complaint from Twaunevans on 08 October 2023 about Direct Express.

My brother receives social security disability. His card has been declined. SSA deposited his funds. But he can’t get to his money. Direct Express isn’t taking calls and no luck on the website. What is going on? Read more

Comments: 0
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Iris Marie parish

Complaint from Iris m parish on 06 October 2023 about Direct Express.

This is 3rdvtime since August someone has cancelled my card without me knowing... I tried to pay bills and the card was declined .I called yawl and now I have to send ID copy .. pay 1dollar.. I have no... Read more

Comments: 0
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Reactivate debit card international

Complaint from Robert Antonucci on 06 October 2023 about Direct Express.

I have a direct deposit for my veterans disability. I have been in the Philippines for approximately 5 years. Every 6 months I have to redo my white page as they call it. Normally it takes a bit to accomplish... Read more

Comments: 0
Rating:

Horrible customer service and thieves

Complaint from MellyD on 06 October 2023 about Direct Express.

How are you supposed to be civil with a company who is rude they don't answer there customers who on average its 45 minutes to over that for an answer or they disconnect. They have denied multiple claims that... Read more

Comments: 0
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International approval failure

Complaint from Periscope on 03 October 2023 about Direct Express.

There is no way to authorize international use from the website, or the app. You must call and talk to an operator. The phones are often down, where after going through a long series of s, you finall reach a... Read more

Comments: 0
Rating:

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