While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 28, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Tirasin3 on 01 February 2020 about Direct Express.
My account was charged over $500 in international charges all on the same day. I saw this and immediately reached out to them, which they have no email i find this to be a little strange, so i had to... Read more
Complaint from Jackie1218x on 31 January 2020 about Direct Express.
I had to change my address. I don’t have a utility bill. Social security provided a letter of benefits with my updated info. I also provided a bank statement with my updated address. They are saying they need an MOU... Read more
Complaint from Themeins47 on 27 January 2020 about Direct Express.
All of my money was taken from my account. I was told they sent a new card to an address in Florida I told them it wasn't me but they issued the card any way the next day they went... Read more
Complaint from Vel R Higgs on 07 January 2020 about Direct Express.
someone was wrongfully using my card and I feel I should be reimbursed if I have already sent in all the paperwork and did what I had to do Read more
Complaint from SarahWilliams on 14 December 2019 about Direct Express.
I am mentally ill and was in an institution for 14 months. My husband found out he had pancreatic cancer when I was in the institution and he also died while I was in. I get out to reapply for... Read more
Complaint from Jwpickett on 11 December 2019 about Direct Express.
I've had numerous trusted family members try and get them to send me a replacement card. Not even sure how long it's been. Over 3 months. I've email my personal documents and now they act like they don't have it.... Read more
Complaint from TBRUNCK on 09 December 2019 about Direct Express.
I am on disability and have my money put on a card provided by Social Security. $1600.00 was transferred off of my online account to an account that was fraudulently set up on my account. Direct Express says that there... Read more
Complaint from ggirl704 on 15 May 2019 about Direct Express.
Husband had fraudulent charges on card from three months ago. D.E . sent letter denying claim. Said it was due to his history? My husband nor I have ever shopped at either place, that the charges were from.They were in... Read more
Complaint from Shelley on 13 May 2019 about Direct Express.
On March 8 I purchased two items adding up to 29.90 from website felsha.com name is IMPEGAD order numbers 1180 was a. Dog training device and order number 1174 was a tablet two days later I went to... Read more
Complaint from SANDRA WILLSON on 27 December 2018 about Direct Express.
I filed a claim of unauthorized use in August and this bank that the US Treasury has contracted with do disburse Federal benefits to our Country's sick and disabled. My rights and the law have been violated and to date... Read more
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