Direct Express complaint: Refund

Complaint from Shelley reported on 13 May 2019 about Direct Express

New complaint
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My complaint:

On March 8 I purchased two items adding up to 29.90 from website felsha.com name is IMPEGAD order numbers 1180 was a. Dog training device and order number 1174 was a tablet two days later I went to track order and found that the website was not real. When I contacted direct Express to dispute they said they didn’t see no error and won’t refund my money I was told since they couldn’t get ahold of company I have to appeal that not right the company don’t exist nor does the person

Suggested solution:

I want my 29.90 refunded and direct Express to send a formal letter of apology for basically calling me a liar

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