My complaint:
I am on disability and have my money put on a card provided by Social Security. $1600.00 was transferred off of my online account to an account that was fraudulently set up on my account. Direct Express says that there is nothing fraudulent about the transfer, and will not give my money back. I filed the complaint while the transfer was still in process. I have a letter, that I provided to DE, from the bank the money was transferred to, stating that I do not have an account at that bank.
Suggested solution:
I want the money put back in my account. If they would of stopped the transfer when I filed the complaint there would not be a problem.