While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
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Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from clh on 19 March 2020 about Direct Express.
I have an issue requiring me to call their CS number 1-888-741-1115. I have now been on hold in excess of 2 12 hours and there is NO other way to contact them Read more
Complaint from Charlesworth on 18 March 2020 about Direct Express.
In the beginning of March I had authorizes charges to my account, I called them and they told me to call the company who charged me which was simple mobile, I called simple mobile which I don't have an account... Read more
Complaint from DANIEL THOMAS BLEDSOE on 16 March 2020 about Direct Express.
My card has been blocked for access for a month now. Every time I call it is a different story with a new fix they say will open the card for use again. The problem is still not fixed. Read more
Complaint from Andrew McCutcheon and Kim Trapp on 13 March 2020 about Direct Express.
I have been trying to get my direct express card reactivated without success. I have completed everything you have asked. For example, fax my state picture ID at least 8 times within the past 2 months and the representative states... Read more
Complaint from Meme on 13 March 2020 about Direct Express.
I contacted direct express about charges i did not Authorize they gave me the credit in 2days back to my card 30days the day my funds get posted to my card they took my money back and when i... Read more
Complaint from Timp on 12 March 2020 about Direct Express.
I am on disability I receive my benefits on a direct express card my card has expired I didn’t know it expired until yesterday I went to the bank to get my money off it to pay my bills was... Read more
Complaint from Student60 on 10 March 2020 about Direct Express.
On February 28, 2020 some made a unauthorized charge on my direct express debit card at Dicks sporting goods in new Jersey for $179.98 I have been on the phone trying to her in contact with customer service for days.... Read more
Complaint from Michelleleigh70 on 06 March 2020 about Direct Express.
I’ve been waiting months for a credit to my sons account he mistakenly ordered YouTube tv while using my MacBook we already have it I sent fraud form via fax on January 13sh after 10 or more calls I was... Read more
Complaint from Kellbunc on 05 March 2020 about Direct Express.
I absolutely hate this card!!!!! Web site is impossible and complicated!!! Card services online are slow, hard to read and maintain, impossible to do quickly complicated and completely outdated!!!!? Hate hate hate this danm card and hate they're service and... Read more
Complaint from Lelatingen on 05 March 2020 about Direct Express.
This company is supposed to be there so disabled people who receive a social security can get there money safely on a card. I just waited a total of 6 hours to get ahold of somebody through their phone number.... Read more
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