While some customers may still be encountering a bad experience, our sentiment meter has detected a -75% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 10, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 117 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Stephi on 31 March 2020 about Direct Express.
On February 28 2020 there were charges to Apple pay amd also charges to western union I was at work at the time the transactions were made I've filed a police report and gave direct express all the info they... Read more
Complaint from Jeronne Saxton on 31 March 2020 about Direct Express.
On February 28, 2020 I got a notification that my card was charged $35.65 that I didn't authorize I called to dispute the claim and was told to call back on the March 6, 2020 to make the claim because... Read more
Complaint from Lucillemarie on 30 March 2020 about Direct Express.
Had a dispute.on internet a housing web sight had a list of houses .i filled out application when asked for my card info wanted 1$ I backed out and left .i still had to Finnish the application .one night I... Read more
Complaint from Scormier43 on 30 March 2020 about Direct Express.
I filed complaint to direct express on feb 8th for fraud activity on my account. One from crier score service that took 24.99from my account 2twice I did not subscribe to any credit score . ... Read more
Complaint from Munchoh on 27 March 2020 about Direct Express.
On March 10th a fraudulent charge was made on my card for 113.00 from next directory I've been calling everyday the representatives at direct express keep giving me the run around about refunding my money it's now the 27th and... Read more
Complaint from Jimi J on 27 March 2020 about Direct Express.
I have over $5K in BS charges on my card. My claim was denied. I've called over 100 times. I've asked for dispute resolutions paperwork I have received Nothing. The websites that took that money are now gone. I believe... Read more
Complaint from Kimmies1 on 26 March 2020 about Direct Express.
$109 was taken off my card I did not authorize and direct Xpress lies said they would put it back on in 10 days during investigation I call everyday they keep putting me off saying still under investigation I filed... Read more
Complaint from Kmarie46gapch on 25 March 2020 about Direct Express.
Direct express denied my claim to replace money stolen from my card which was taken out February 4th 2020 !! The investigators have put in for search warrant however I called and reported this card lost almost 2 weeks before... Read more
Complaint from Gardner on 24 March 2020 about Direct Express.
I have been incarcerated for the past year and recently moved to a CRR. My Direct Express card was shut down during my incarceration. I have attempted to get my card re-activated and have sent them all information that they... Read more
Complaint from Bridgit on 23 March 2020 about Direct Express.
I went to my bank on March 12th to have 2500 taken off my Direct Express card and it was declined. I’ve done this often and have had 10, 000 taken off at one time. Not sure why it... Read more
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