I have been incarcerated for the past year and recently moved to a CRR. My Direct Express card was shut down during my incarceration. I have attempted to get my card re-activated and have sent them all information that they have requested. However, they continue to deny my request stating that the information is not clear. I have now sent them the information multiple times and have called them multiple times. They cannot tell me why my claim is being denied. I have asked to speak to management as they have stated that the management department is the department that is denying my claim. I have been told by multiple representatives that management is in not available. Due to management making the decision on my claim, it seems logical that management should be available upon request.
They should review all my documentation provided and request things that they need in addition to the information they already have so that they can either send me a new card for my account or so that they can re-instate my current card.