Direct Express complaint: SENIOR CITIZEN IS VICTIM OF $3,000 FRAUDULENT TRANSACTIONS

July 1, 2021

I wrote To COMERICA BANK who issues the Direct Express Master Card

I am a Senior citizen and Direct Express MASTERCARD Holder and just discovered today that over $3,000 of fraudulent transactions were made on my account for the month of June. And 4 fraudulent transactions for July.
I spoke to 3 different agents, deactivated the Card. However, I attempted complete the fraud report process with the Direct Express Fraud Dept. but was transferred 3 times, then hung up on and now apparently locked out of the system (entirely) with no way to speak to a live person.

This is wrong, please HELP. IMMEDIATELY. You COMERICA are the issuing bank (through Conduent Inc) and it appears that this is also your responsibility.

I need those funds to be placed back into my account immediately and will sign an affidavit’ under penalty of law verifying that my claim is true.

I called the so-called Direct Express Fraud Department at 888-741-1115 over 20 times but they have in essence locked me out and are hindering me from initiating the Investigation Process. To me this seems to be Criminal Conduct