My complaint:
July 1, 2021
I wrote To COMERICA BANK who issues the Direct Express Master Card
I am a Senior citizen and Direct Express MASTERCARD Holder and just discovered today that over $3,000 of fraudulent transactions were made on my account for the month of June. And 4 fraudulent transactions for July.
I spoke to 3 different agents, deactivated the Card. However, I attempted complete the fraud report process with the Direct Express Fraud Dept. but was transferred 3 times, then hung up on and now apparently locked out of the system (entirely) with no way to speak to a live person.
This is wrong, please HELP. IMMEDIATELY. You COMERICA are the issuing bank (through Conduent Inc) and it appears that this is also your responsibility.
I need those funds to be placed back into my account immediately and will sign an affidavit’ under penalty of law verifying that my claim is true.
I called the so-called Direct Express Fraud Department at 888-741-1115 over 20 times but they have in essence locked me out and are hindering me from initiating the Investigation Process. To me this seems to be Criminal Conduct
Suggested solution:
I need those funds to be placed back into my account immediately and will sign an affidavit\' under penalty of law verifying that my claim is true.
I am expecting a Provisional Credit I read that should they need more time to look into your dispute, they will credit your card within 10 business days for the amount you think is in error.
This means that you will have the money during the time it takes for them to complete their investigation.
Sincerely,
Calvin T. from Elizabeth, NJ
