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Direct Express complaint: I’ve been on hold for 4 and a half hours and still currently waiting!!!

Open 187 views Payment Providers

Filed 2 Jul 2021 by Kidada

I called this evening starting at 5;11 pm. It is currently 9:30 pm and myself and my daughter have been waiting on hold on both lines. I am not allowed to utilize my money because fraud was detected. So, of course, I have to wait. I was speaking to an employee of Direct express that half way explained what was going on but she was short, rude, and suggested that I send all my personal information to Directexpress.org. However, I read that Direct Express doesn’t have an email address, and neither nor should they contact me from one.

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