My complaint:
I called this evening starting at 5;11 pm. It is currently 9:30 pm and myself and my daughter have been waiting on hold on both lines. I am not allowed to utilize my money because fraud was detected. So, of course, I have to wait. I was speaking to an employee of Direct express that half way explained what was going on but she was short, rude, and suggested that I send all my personal information to Directexpress.org. However, I read that Direct Express doesn’t have an email address, and neither nor should they contact me from one.
Suggested solution:
Better customer service. It's 244 hours correct? If you need screenshots of my time. I will send them to you. The first time I was on hold for two hours , it clicked over and hung up on me!
