Direct Express complaint: Customer service
Filed 4 Feb 2022 by Juanita
I’m a senior 78 years old I been on the phone waiting for a person to help me for over two hours having had to call back four times and being transferred and mostly on hold only to ask about a transaction. The representatives are so rude and told me multiple times they can’t help me because I transferred to the wrong extension and put me on hold again. They all seem to pass me to someone else. I’m old and fraile and just want to know if I was double charged on a certain transaction. I dont have internet or a smart phone so I can not go online to check. What a inconvenience it has been to have direct express. I’m going to look for another option for my banking use. Poor customer service!
Report
Discussion
0 comments
No comments yet. Been through something similar with Direct Express? Start the discussion above.
More Direct Express complaints
View all 803Direct Express Financially Exploits The Disabled
During February of 2022 my direct express pay card was not only rerouted to someone else’s address, Direct Express is…
I didn’t receive my replacement debit card.
I get my benefits on the direct express card, I applied on Jan 23 2022 and the automated told me…
fraudulent charges
someone hacked my bank account and I filed a claim I had to chase and call often wait for quite…