Direct Express complaint: Direct Express Financially Exploits The Disabled

During February of 2022 my direct express pay card was not only rerouted to someone else’s address, Direct Express is the ones that sent it there without having proper security measures in place to deter the fraud. Because of this, $19,000 was drained out of my bank account in 30 days. They did no formal investigation and can’t give me a single shred of information regarding the investigator assigned nor the documents supporting the denial. In fact, My representative and I worked together to find out who the culprits actually are and even brought this to the attention of the direct express staff and still no acknowledgement.

They are cheating those people that truly have suffered from fraud and are not adhering to their policies along with MasterCards golden policy of Zero Liability when it comes to fraud situations. It’s the most sickening feeling in my stomach to know that they treat disabled people like this and have treated me with a discriminatory demeanor. They are in fact Exploiting those with disabilities and robbing people that shouldn’t have to worry about treatment sch as this when it comes to true fraud claims. My money should be returned immediately and they should adhere to the banking practices and policies that have been set forth by their banks and Federal Regulators. I will not rest until I get my money returned and Direct Express is held accountable for their lies and malpractice.