Direct Express complaint: No help given run around and talked to very rudely

I have tryed to contact direct express two weeks at least . When I finely get through I get this rude women who acts like she knows nothing and just more or less tells me in a round about way that she can’t help its up to me to do what I can’t do. I’ve called back I always get this woman who I think is just lazy or just don’t want to help. Last time I ask her if site was fixed and if I tryed again would I be sent a link to change my password and she absolutely lied to me and told me yes. They still want send me a link to change password. I’m begining to think that I need to move my money to another bank. This will probably be what I will do because Im tired of talking to this person who talks down to me and tries to make me fill stupid . I don’t even want to call them anymore cause she want listen and seems to think I caused my problem. Now I just want to find out how I can transfer my account to another bank . I have never been treated so bad over the phone before in my life and I’m 66 years old. No longer want to be associated with a bank that allows such people to work for them . Betty McDole. Rude person just rude giving no help horrible.