Direct Express complaint: Web Page Log In screen Code Request not working properly. Warning Message!
Filed 25 Jul 2023 by Alex
After Selection of Card digits, Input User and Password the Web Page opens a dialog Page where it requires user to choose one of two options to have a code sent, so you can access your account.
Two weeks, over six (6) phone calls and many more people talked to, that don’t understand (English or Spanish) what is going on.
Many, many different CALLS and procedures: Clear cache on the PC Browser, use a different web browser, use the Mobile Phone App; cancel / close and Re-Register the card again and NOTHING WORKS!
Can NOT access my account on the PC Web Browser OR on the Mobile Phone APP.
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