Direct Express complaint: Provisional credit denied
Filed 14 May 2023 by Charlette
On April 19, 2023 my debit card was compromised I found out on April 21, 2023 I called and filed a dispute. On May 4, 2023 I finally received the documents that needed to be filled out and resubmitted before May 5, 2023. I called direct express to let them know I just received the documents and was given to fax numbers. I was told to try one if it didn’t work send it to the other one I did that I have ation but on Wednesday, May 9, I was informed I was not going to receive a provisional credit because they did not receive my documents in a timely manner but the fax receipt shows I sent it ahead of time
Report
Discussion
0 comments
No comments yet. Been through something similar with Direct Express? Start the discussion above.
More Direct Express complaints
View all 803Card sent to wrong address and money stolen
1-7202178689 case number. We have call two times was told a Direct Express supervisor would call. We have not yet…
I really need help
Well I emailed direct express and I had some disputes because I notice some transactions I didn’t do and this…
Fraud
I sent for a card on the 15th of May and i never received it.when the nineteenth came i never…