Direct Express complaint: Dispute -dispute unfair wrong

Had a dispute.on internet a housing web sight had a list of houses .i filled out application when asked for my card info wanted 1$ I backed out and left .i still had to Finnish the application .one night I check bal.morning checked again was going to store.50$ was missing .i called found out who then was told 3 more months they withdraws money ..i filed dispute .called 9 × checking up .i was denied for the papers that I sent email with other things .id ECT.they said no can’t get the papers on reasons but fax mail.10 days you will be denied .thats not fair ..i had no receipt on any of withdraw no payment coming up ECT…its my kids money that’s not fair …16 yrs .my first dispute..come on …why …i said I did not give my permission..did not go on web sight ….the papers was the same questions I answered several times and emailed with my I’d copy and other info address ,what card ,,but don’t email the complaint papers ..i call a lot only last guy said fax fast ..i saw 10 days or deny…im the customer ..16 yrs.1 dispute …i can not believe that’s my company ….changing card after my deposits ..i have 3 deposits on card ..no care for. there customer ……