Direct Express complaint: Direct Express blocked me from accessing my own account

I contacted Direct Express because my card had fraudulent usage on it and they blocked me from using it and I waited 3 wks for my card nothing once I received the replacement card from my bank he never came and tried to activate it, they transferred me to operator and the operator refused to allow me to verify my info and after 30 mins of an operator telling me they can’t send me a verification phone to my phone number that’s connected to my account I hung up tried again the next day and the same thing, I believer the previous agent put notes of fraud on my accounts because after speaking to the supervisor who demanded that I send in my ID front and back which i did the next morning I called to see if they can verify my accoubt snd now i am being told i have to wait 3 to 5 business days and remind you today is February 10 and i still haven’t been able to pay my rent. I asked for corporate number but supervisor refused to give me anything. If anyone has a laeyer of any information that can help me please my name is Trudy McClure Dowell email [email protected]