Direct Express complaint: Nine unauthorized charges of $1,541.00 at Macy’s.com
Filed 5 Aug 2020 by bboggs47
I received a low balance on 080320. I new there was something wrong, so I went online and checked my purchases. I saw the 9 unauthorized purchases and called Direct Express. I took me over 45 minutes to speak to a person. Danny cancelled my card and ordered me a new one. He said he would transfer me to a rep to help me file a resolution dispute but held for two hours and no one ever answered. I find this totally disgusting and an unethical way to handle customers with problems.
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