Direct Express complaint: Locked out of my card, can’t get through to CS, CS hanging up on me,

Direct express has allowed fraudulent activity. They have locked my account, and I can not even get through to anyone on the costumer service phone line to cancel my card and gave a new one Expedited…..and why must I have to pay for a new card if I’m not the one who stopped it?
Over 400 dollars taken from my card before I even had access to the deposit. I can’t pay rent, electric, by any necessities or hygiene for my family and myself because of this. The worst part is when will I get that money put back on? I need it now.
I have called all day every day for a week now. When someone answers they acted like they can not hear me, or they rudely say hold on again, then hang up. Seriously rude representatives acting furstrated that costumers are upset about not being able to access their money. I will file a police report today concerning this issues, and my money issue also. I will join lawsuites against Direct Express and see to it that my entire time with them gas been investigated to see how often this has taken place before I finally caught on.
Who answers these call??? Are they fraudsters stealing our money and info??