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Direct Express complaint: Hacked my account

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Filed 23 Apr 2022 by Bruce

My account of Direct Express was hacked I April 2022 via my eBay account, which kept my Direct Express account . The amount hacked was $694. I called Direct Express immediately. I then faxed then Priority mailed in my request for provisional of the $695 while investigation was pending. They denied my claim altogether. The original operator told me it want me because the hacker went on to try my old expired card numbers. Direct Express is just transferring me and then after 45 mins on hold, disconnect me. After this month, I am going to Direct Deposit in a real bank. Although banks are very iffy now .
Bruce Kane

Direct Express complaint: Hacked my account
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1 comment

  1. texas0035

    I'm fortunate that my DE Card was allegedly activated at 0 bucks while I was waiting for it in the mail and my deposit was about a week away. I called and was given an option of a rushed card at a 13 buck fee, if memory serves me well. Now, I could've bumped myself cause I decided to look into the DE Card after the call for a new card and roughly -13 bucks on my DE Accounts. What I read online from customers and DE's way of robbing them blind astounded me. I'm shocked that both Social Security and the Veteran Administration works with DE!!!! I called SS and canceled my dd and had the money not deposited. I called DE and refused to pay that bogus fee. I honestly think they sent that email just to get 13 bucks. They are very sketchy and needs a deep internet audit, sweep, and criminal investigation. What's going on is definitely internal from dishonest fraudsters and I'm still shocked that they haven't discovered it yet. There's no way so many "hackers" could be that successful!!!! File a complaint with Congress, your local Assembly Member, Washington DC, and contact the local media. Don't let them get away with this. But, why on earth did you do business with a DE Card???

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