Direct Express complaint: Dispute

Name: Dispute
Item: Direct Express
Rating: 1
Author: Kathleen

Open 6 Jan 2023 136 views Payment Providers

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Filed 6 Jan 2023 by Kathleen

I filed a dispute and I was told if I got my paperwork in by December 24th I would get a provisional payment, my email I sent with paperwork clearly shows I got it in on time, but they are saying I didn’t, I have proof they received it in plenty of time and now when I call I’m getting a run around

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Case details

Status: Open
Company: Direct Express
Filed: 6 Jan 2023
Rating: 1/5
Desired resolution: Look at my proof I sent the paperwork in on time and approve my provisional
Problem: Provisional credit denied despite on-time paperwork
About: card payment dispute

Progress

Filed
Company notified
Company replied
Resolved

6 Jan 2023 Complaint filed and published
6 Jan 2023 Message from Bizzy: we notified Direct Express about this complaint.

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