Direct Express complaint: Legal name change on Direct Express Card

In April 2021, I spoke with a representative about updating my Direct Express card then I was told that this could only take place if all legal documents were faxed, and approved by them. I submitted all documents only to be told that one of those documents in specific my driver’s license wasn’t legible. I then resubmitted a new updated copy of my driver’s license only to be told that they could not use it, and that I would have to submit forms from the Social Security Adm. staying I was the person in concern. Social Security Adm no longer used the forms requested by Direct express. I later found that my account was frozen as well as my banking card. The money(s) received by both Social Security Adm along side of my Veterans benefits is the only income I have to survive during the pandemic. It is imperative that these funds be released to either myself, and or returned to the Social Security Adm. immediately.