Direct Express complaint: My card was shut off and I’m in a foreign country, with no money to eat.

I have been residing in California and the Philippines, about equal amounts of time since 2016. The last couple of times I have returned to the Philippines, Direct Express has shut my card off, due to suspicious activity. That activity being transactions made in the Philippines. This is really becoming a definite problem and very unprofessional business practice. I say this because on Sept 29th,2023, I tried to add my debit card to the money remittance company Remitly , on their app. I got a notice saying that they were unable to authorize payment. Please try a different card or contact your bank for more information. So I called Direct Express and told them the situation. The agent said they couldn’t see a attempt to use my debit card. So,she told me to go try to withdraw cash at an ATM. If it declines call back customer service. So I tried to withdraw cash at a BPO bank ATM. It declined. So I call back to customer service and explain the situation. She says the notice she got about the ATM transaction was I used the wrong pin number. I’ve had this issue before. What they are supposed to do is file a white card oppin to submit to the fraud department letting them know I’m in the Philippines, to prevent any future problems. So as she was on the phone I tried to add my card once again to Remitly. It accepted my card and approved two transactions. So I thought the issue was fixed. Now on Sept 30th,2023, once again my card is shut off. And when I try to get help with customer service, I get a recording saying, due to high call volume, they are unable to assist me, to try my call at a later time. This is uncalled for. I have done everything they have asked me to do, and they still keep shutting my card off. It’s frightening, when you are a senior citizen, disabled veteran, in a foreign country, and your only means of getting money is shut off. Then on top of it, youre unable to talk to someone to resolve the matter. I need to pay my rent and utilities. As well as my auto pay phone bill. As well as get money to buy groceries. This is unacceptable, because I informed them like they asked me to, to make sure that this didn’t happen again. Now it not only happened, it happened on a weekend, where customer service is closed. Your help on this matter would be greatly appreciated. Respectfully submitted, John Mueller