My complaint:
I’m claiming unauthorized access unauthorized transaction disputed charge that wasn’t authorized to take out no money from my US direct express bank debit card account card on date of April 4th,2023 after viewing my account activities statement account letter document seen an unauthorized credit thst was taken from my account unauthorized access use without my knowledge without consent by consumer cardholder name account jerry moreno and I immediately reported unauthorized access victim of identity theft victimized consumer victim jerry moreno filed a unauthorized charge disputed claim questionnaire document and after explaining the problem issue to bank dispute services department disputor agents about my funds missing from my account illegally tampered and illegally stolen funds that I want reimbursed back to my account card a unauthorized charge dispute claim for amount of $100.00 dollars that was missing from account that I didn’t make and no one else that know family or friends don’t know anything about my bank information data files account.i was given provisional credit that I was approved for and qualified for by bank disputes fraud prevention services department supervisor incharge of investigation dispute claim that I reported to the bank dispute agent and I was given wrongful fax number and wrongly email address to where to send back questionnaire documents forms package filled out and completed forms documents signed and dated April 15th,2023 my provisional credit deadline to receive provisional credit refund payment credit was 10 days provisional credit date deadline which was April 18th,2023 but with wrong information given to consumer victim on April 15th,2023 I mailed questionnaire documents forms package back to us direct express bank disputes prevention services department to initiate ongoing unauthorized access unauthorized charge disputed claim and since I was approved and qualified a guaranteed provisional credit to be fully reversal credited back to my account card if I returned the questionnaire documents back to bank before provisional credit deadline date April 18th,2023 I faxed questionnaire documents to bank and I emailed questionnaire documents forms completed online email address that the disputed services agent gave me at first I compliance with information given to me over phone call and returned questionnaire documents date of April 15th,2023 provisional credit date deadline was April 18th,2023 and i was guaranteed provisional credit but dispute services agent told me that they didn’t receive questionnaire forms on date 04/15/2023 after explaining fax phone number and email address that disptor agent gave to me on April 4th,2023 another disputor agent advised me that fax number and email address where to send questionnaire documents forms to bank was wrongly incorrect information mistaken human error by bank issuer that apologized for misleading information compromised and since April 15th,2023 I was suppose to receive bsck my provisional credit amount of $100.00 dollars by dispute prevention services department supervisor incharge of handling my unauthorized charge disputed claim and I was denied provisional credit for wrongful wrongly information details incorrect information errors made by us direct express bank dispute services department I’m very disappointed and emotionally distressed out stressed out very upset at the bank because I was told by bank that I was approved for provisional credit while bank is investigating unauthorized charge dispute claim and to do everything I was told to do and approved for after I returned documents forms information questionnaire to bank 3 days before expiration provisional credit deadline I was misleaded with wrongful information wrongly email address wrongly fax number and misleading details bout disputed claim they denied provisional credit and bank is at fault because they gave me incorrect information wrongly email address account to send bsck information bank requested and that was wrongdoing to not reimburse provisional credit payment to consumer victim that was supposed to get bsck my funds within 5 to 10 business days and since April 4 ,2023 til now may 22,2023 its been over 5 to 10 business days to be reimbursed bsck my missing stolen money that was ilegally taken from bank account without my knowledge and without my authorization consent without permission I am victim of identity theft and victim consumer of stolen identity theft and scammed victimized consumer victim that was wrongly misleaded with wrongly wrongful information given to claimant consumer victim incorrectly wrongdoing I was taken for granted after being lied to by disputors investigating disputed claim against us direct express bank and for bank denying to reimburse refund payment provisional credit returned back onto my bank account card cardholder account name Jerry moreno is unsatisfied and very upset and emotionally distressed out for being lied to by bank dispute department I’m filing formal complaint form against US DIRECT EXPRESS BANK dispute prevention services department supervisor incharge of my disputed claim that I reported it all I want back is my stolen funds that was missing and taken from my account illegally unjustified unauthorized without no knowledge of what happened and that I wasn’t informed bout bank mistakes snd errors made by bank issuer us direct express bank.im requesting compensatory damages and payout restitution compensation reimbursement provisional credit amount that I’m requesting by to pay consumer victim restitution resolution compensatory damages related to unauthorized charge disputed claim that the bank is liable and responsible to pay back the money that belongs to consumer victim jerry moreno plus restitution compensation fundings for victim consumer jerry moreno is serious experiencing financial hardship difficulties struggling times and victimized by wrongly misleaded information detailed being lied to by bank disputed team services I requested claimed payout for financial hardship times relief emotionally distressed out disappointment.restitutuon resolution requested payout amount requested by consumer cardholder victimized by being taken for granted and denied provisional credit wrongfully mistake error human errors by bank dispute department claims services.All I want return back to victim is $100.00 dollars that was ilegally stolen and or missing from my account unlawfully tampered with and fairly restitution compensation resolution amount requested by victim is compensation damages and restitution compensation fundings awarded payout payment credited amount restitution compensation benefit credit requested is $500.00 dollars plus provisional credit amount of $100.00 dollars that was unauthorized to steal victim consumer wrongfully snd illegally unjustified to be misleaded wrongfully by bank dispute claims services department supervisor for human mistaken errors snd for denying me my returned missing funds that belongs to victim consumer jerry moreno.
Suggested solution:
I'm claiming unauthorized access unauthorized transaction disputed charge that wasn't authorized to take out no money from my US direct express bank debit card account card on date of April 4th,2023 after viewing my account activities statement account letter document seen an unauthorized credit thst was taken from my account unauthorized access use without my knowledge without consent by consumer cardholder name account jerry moreno and I immediately reported unauthorized access victim of identity theft victimized consumer victim jerry moreno filed a unauthorized charge disputed claim questionnaire document and after explaining the problem issue to bank dispute services department disputor agents about my funds missing from my account illegally tampered and illegally stolen funds that I want reimbursed back to my account card a unauthorized charge dispute claim for amount of $100.00 dollars that was missing from account that I didn't make and no one else that know family or friends don't know anything about my bank information data files account.i was given provisional credit that I was approved for and qualified for by bank disputes fraud prevention services department supervisor incharge of investigation dispute claim that I reported to the bank dispute agent and I was given wrongful fax number and wrongly email address to where to send back questionnaire documents forms package filled out and completed forms documents signed and dated April 15th,2023 my provisional credit deadline to receive provisional credit refund payment credit was 10 days provisional credit date deadline which was April 18th,2023 but with wrong information given to consumer victim on April 15th,2023 I mailed questionnaire documents forms package back to us direct express bank disputes prevention services department to initiate ongoing unauthorized access unauthorized charge disputed claim and since I was approved and qualified a guaranteed provisional credit to be fully reversal credited back to my account card if I returned the questionnaire documents back to bank before provisional credit deadline date April 18th,2023 I faxed questionnaire documents to bank and I emailed questionnaire documents forms completed online email address that the disputed services agent gave me at first I compliance with information given to me over phone call and returned questionnaire documents date of April 15th,2023 provisional credit date deadline was April 18th,2023 and i was guaranteed provisional credit but dispute services agent told me that they didn't receive questionnaire forms on date 04/15/2023 after explaining fax phone number and email address that disptor agent gave to me on April 4th,2023 another disputor agent advised me that fax number and email address where to send questionnaire documents forms to bank was wrongly incorrect information mistaken human error by bank issuer that apologized for misleading information compromised and since April 15th,2023 I was suppose to receive bsck my provisional credit amount of $100.00 dollars by dispute prevention services department supervisor incharge of handling my unauthorized charge disputed claim and I was denied provisional credit for wrongful wrongly information details incorrect information errors made by us direct express bank dispute services department I'm very disappointed and emotionally distressed out stressed out very upset at the bank because I was told by bank that I was approved for provisional credit while bank is investigating unauthorized charge dispute claim and to do everything I was told to do and approved for after I returned documents forms information questionnaire to bank 3 days before expiration provisional credit deadline I was misleaded with wrongful information wrongly email address wrongly fax number and misleading details bout disputed claim they denied provisional credit and bank is at fault because they gave me incorrect information wrongly email address account to send bsck information bank requested and that was wrongdoing to not reimburse provisional credit payment to consumer victim that was supposed to get bsck my funds within 5 to 10 business days and since April 4 ,2023 til now may 22,2023 its been over 5 to 10 business days to be reimbursed bsck my missing stolen money that was ilegally taken from bank account without my knowledge and without my authorization consent without permission I am victim of identity theft and victim consumer of stolen identity theft and scammed victimized consumer victim that was wrongly misleaded with wrongly wrongful information given to claimant consumer victim incorrectly wrongdoing I was taken for granted after being lied to by disputors investigating disputed claim against us direct express bank and for bank denying to reimburse refund payment provisional credit returned back onto my bank account card cardholder account name Jerry moreno is unsatisfied and very upset and emotionally distressed out for being lied to by bank dispute department I'm filing formal complaint form against US DIRECT EXPRESS BANK dispute prevention services department supervisor incharge of my disputed claim that I reported it all I want back is my stolen funds that was missing and taken from my account illegally unjustified unauthorized without no knowledge of what happened and that I wasn't informed bout bank mistakes snd errors made by bank issuer us direct express bank.im requesting compensatory damages and payout restitution compensation reimbursement provisional credit amount that I'm requesting by to pay consumer victim restitution resolution compensatory damages related to unauthorized charge disputed claim that the bank is liable and responsible to pay back the money that belongs to consumer victim jerry moreno plus restitution compensation fundings for victim consumer jerry moreno is serious experiencing financial hardship difficulties struggling times and victimized by wrongly misleaded information detailed being lied to by bank disputed team services I requested claimed payout for financial hardship times relief emotionally distressed out disappointment.restitutuon resolution requested payout amount requested by consumer cardholder victimized by being taken for granted and denied provisional credit wrongfully mistake error human errors by bank dispute department claims services.All I want return back to victim is $100.00 dollars that was ilegally stolen and or missing from my account unlawfully tampered with and fairly restitution compensation resolution amount requested by victim is compensation damages and restitution compensation fundings awarded payout payment credited amount restitution compensation benefit credit requested is $500.00 dollars plus provisional credit amount of $100.00 dollars that was unauthorized to steal victim consumer wrongfully snd illegally unjustified to be misleaded wrongfully by bank dispute claims services department supervisor for human mistaken errors snd for denying me my returned missing funds that belongs to victim consumer jerry moreno.
