Direct Express complaint: Customer service non existant

Name: Customer service non existant
Item: Direct Express
Rating: 1
Author: clh

Open 19 Mar 2020 391 views Payment Providers

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Filed 19 Mar 2020 by clh

I have an issue requiring me to call their CS number 1-888-741-1115. I have now been on hold in excess of 2 12 hours and there is NO other way to contact them

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Case details

Status: Open
Company: Direct Express
Filed: 19 Mar 2020
Rating: 1/5
Desired resolution: Answer the phone in a timely manner, provide a chat function, provide customer service email address. People do NOT have time to be on hold all day for nothing to happen.
Problem: Hours on hold, no other contact option
About: prepaid card support

Progress

Filed
Company notified
Company replied
Resolved

19 Mar 2020 Complaint filed and published
19 Mar 2020 Message from Bizzy: we notified Direct Express about this complaint.

See all 803 Direct Express complaints

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