Complaint: Unauthorized charges

on 18 March 2020 about Direct Express in category Payment Providers

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My complaint:

In the beginning of March I had authorizes charges to my account, I called them and they told me to call the company who charged me which was simple mobile, I called simple mobile which I don’t have an account and they told me the charges were reversed, I have been ping pong for 10 days, lied to, have been told they are going to send me forms I havent receive, the waiting time exceeds 4 hours and the representatives in the fraud dept which I spoke to today at 415pm was very rude, condescending, I asked to speak to a supervisor and she hung up on me. The general customer service representative are the worst to assist their customer.

0 0 vote
Justified complaint?

Suggested solution:

By doing g the proper procedure to put back my money. I live in a fixed income, I'm retired and I need my money.

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1 year ago - We have posted a tweet about your new complaint about Direct Express

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