Direct Express complaint: Fraud on my card

My money went on my card on March 3rd at 1:00 am and almost immediately someone downloaded 200 dollars and 1800 dollars onto prepaid cards and my money was gone I immediately called to report spent approx 28 hours on hold before I got a person they had me authenicate my information in an email to them which took 48 hrs to wait called them back was on hold again several hours finally talked to a person she verified my info but found out my address had been hacked and changed to another state told me they would send papers out in 2 to 5 days over that time period they are telling me it could be 45 to 90 days to return my money but I read a bank has 10 days to investigate fraud and make a decision all my bills are not paid I’m getting deeper and deeper in trouble tried to recall them got a message that they are having technical difficulties call back another time I’m disabled this is my only income I can not keep going through there games they need to return my money to my account before I lose everything