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Direct Express complaint: direct card express activation after suspension

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Filed 13 Mar 2020 by Andrew McCutcheon and Kim Trapp

I have been trying to get my direct express card reactivated without success. I have completed everything you have asked. For example, fax my state picture ID at least 8 times within the past 2 months and the representative states the picture is too light. This is a new picture state ID and when the picture is copied it is very legible and when faxing the picture ID the picture gets lighter. This is probably due to the encrypting the state ID which is encrypted that is preventing it to show a clear picture. I am staying at Floyd Simantel Clinic in Chillicothe and they have been assisting me in this matter. I also have a award letter from Social Security telling me the amount that is deposited and has been deposited the past at least 2 months.

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