Direct Express complaint: Bad customer service

Name: Bad customer service
Item: Direct Express
Rating: 1
Author: Penni

Open 18 Jan 2024 87 views Payment Providers

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Filed 18 Jan 2024 by Penni

Called customer service to send in proof of id for verification and to activate new card. Representative gave no email address to send proof and offered no alternative to resolve matter other than refuse a supervisor and hang up on phone call.

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Case details

Status: Open
Company: Direct Express
Filed: 18 Jan 2024
Rating: 1/5
Desired resolution: Give a way electronically to send id verification and activate my direct Express card.
Problem: Rep refused supervisor and hung up
About: debit card activation

Progress

Filed
Company notified
Company replied
Resolved

18 Jan 2024 Complaint filed and published
18 Jan 2024 Message from Bizzy: we notified Direct Express about this complaint.

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