Direct Express complaint: Bad customer service

Complaint from Penni Marie Nichols reported on 18 January 2024 about Direct Express

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My complaint:

Called customer service to send in proof of id for verification and to activate new card. Representative gave no email address to send proof and offered no alternative to resolve matter other than refuse a supervisor and hang up on phone call.

Suggested solution:

Give a way electronically to send id verification and activate my direct Express card.

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