McDonalds Complaint Sentiment: Negative

Our sentiment meter has identified a 29% increase in complaints about McDonalds over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering McDonalds's offerings.

Sentiment data last updated on April 27, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 285 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1775
Total complaints
1770
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1775 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1775)

Authentic experiences shared by our community for your benefit.

No toilet paper,rudeness.

Complaint from Whistleblower on 14 November 2019 about McDonalds.

2nd time at McDonald's at st. Charles Avenue and Louisiana st. Last time thg hey were offended when I asked for toilet paper, someone went into thg he women's bathroom grabbed a handful of toilet paper from there and threw... Read more

Comments: 0
Rating:

Food over cook biscuits falling apart

Complaint from Teeham57 on 04 November 2019 about McDonalds.

I stop. McDonald's in max meadows va Rt 2 -Box428 drive place order proceeded get back on highway. My food was overcooked burnt never have i ever experienced anything like this at my local McDonald's thought i be treated with... Read more

Comments: 0
Rating:

Rude Abusive Customer Service

Complaint from Lanezies on 27 October 2019 about McDonalds.

My Uncle and i were in the Mcdonalds drive thru in Whangarei,and the Mcdonalds employee was rude as we were ordering,she kept getting our orders wrong and we had to tell her 4 times..by the time we got to the... Read more

Comments: 0
Rating:

Bad service

Complaint from Denis on 15 October 2019 about McDonalds.

Your restaurant at papineau and sauvé in the North end the service is terrible it takes sometimes 10 minutes for someone to take order then an other 10 minutes to get to pay for it because giving the orders is... Read more

Comments: 0
Rating:

Disabilty Ada

Complaint from Mfrank123 on 15 October 2019 about McDonalds.

A few weeks ago I went to mcd in Granbury texas on. 144 and notice my family member. Blushed red and disoraint .. I called a shift leader. Angie. To the counter and advised her that Miranda needed to take... Read more

Comments: 0
Rating:

McDonald's in chubbuck Idaho

Complaint from knightjames514@gmail.com on 31 August 2019 about McDonalds.

I ordered three bacon cheeseburger meals 20 piece chicken nugget didn't get my 20 piece chicken nugget tried to explain to her this happened to me last week and I understand I need a receipt but I paid with my... Read more

Comments: 0
Rating:

Refusal of food

Complaint from Vicky.somerton on 13 July 2019 about McDonalds.

I went to macd in west lynn kings lynn lastnight .drivethrough i ordered and payed for food i was the only car there .they told me to go park up i had 2 grandchildren with me and said il stay... Read more

Comments: 0
Rating:

Missing food

Complaint from Jasmine Crozier on 11 July 2019 about McDonalds.

I went McDonald’s in Fawkner Melbourne VIC, drive thru around 12:30am-1am just today and I order a lot and I paid a lot and I would have expected the order to be fresh and all in the bags , I... Read more

Comments: 0
Rating:

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