McDonalds Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about McDonalds over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 290 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1766
Total complaints
1761
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1766 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1766)

Authentic experiences shared by our community for your benefit.

Order unacceptable

Complaint from Sic on 14 February 2024 about McDonalds.

To whom it may concern I would like this restaurant investigating every time i order from this restaurant my order is alway in edible Always missing items cold food milkshakes melted wrong ingredients put on burgers saturated burgers because the staff... Read more

Comments: 0
Rating:

Took my money twice

Complaint from Daddysgal83 on 10 February 2024 about McDonalds.

I did a mobile order for $16 when we got to the store our order disappeared but it had already charged me they said we never ordered wouldn’t give us our order and didn’t refund my Money 2nd time same thing... Read more

Comments: 0
Rating:

Poor service

Complaint from Mr wackers on 03 February 2024 about McDonalds.

Went to get latte then paid as received coffee I politely asked for sugar was rudely told there is none which I said I can’t drink without it then she huffed as it was an effort to check she went... Read more

Comments: 0
Rating:

Raw Meat

Complaint from Fonda415 on 22 January 2024 about McDonalds.

Purchased a double quarter pounder from McDonald's at location 2791 Panola Rd Lithonia, GA 30058-4835 on 01/21/2024 at 8:04pm. After a few bites I noticed the top meat patties was completely raw. Upon returning to location I was met with... Read more

Comments: 0
Rating:

Food quality is horrible

Complaint from Sloop on 21 January 2024 about McDonalds.

Why do I pay $5.00 .. 1 tiny STRIP of cheese on my tiny piece of fish. This is what I get for 5.00. You got to be greedy... this is sad not only did the fish get... Read more

Comments: 0
Rating:

Cold food again

Complaint from Sarah Haynes on 19 January 2024 about McDonalds.

We used the drive through yesterday as my son has autism and won’t go inside the restaurant. He only has the 4 nugget happy meal and another small fries . It was stone cold . He wouldn’t let me go... Read more

Comments: 0
Rating:

Messed up order

Complaint from Owen on 18 January 2024 about McDonalds.

I ordered 2b add shredd lettus and big Mac light lettus large sprite no ice and and large fri. The with order had 3 mcdoubles 2 large pepsi's and 2 large fries. The drinks had ice and no Pettus... Read more

Comments: 0
Rating:

Harassment

Complaint from Moonman on 16 January 2024 about McDonalds.

Rather than focusing on the drive through time and fresh produce, the McDonald's employees rather gossip out loud with customers. This is strenuous error. Retaliation is inevitable. Read more

Comments: 0
Rating:

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