the store was not clean
Complaint from jkordiak on 01 May 2025 about Subway.
the floors were not swept and the tables were dirty and the three people that were working were just standing around chatting away. Read more
Subway Complaints Service & Advice
Most Common Subway Complaints and Tips
While Subway provides a quick and convenient meal option for customers worldwide, complaint data from our community has flagged several recurring issues that detract from the dining experience. Common complaints include insufficient quantities of key ingredients like chicken in salads, order inaccuracies such as not receiving double protein, and consistently poor customer service marked by rude and unprofessional behavior. Customers also report issues with the refusal to accept coupons, poor food quality including old vegetables and stale bread, and unsanitary conditions.
To minimize these issues, we recommend double-checking your order before leaving the store and keeping a record of your purchase. If you experience any problems, immediately address them with the store manager or contact Subway's customer service. Document any unsatisfactory food or service with photos and consider using cash to avoid automatic tips on your bill. Finally, always verify coupon acceptance before placing your order.
How and why file a complaint about Subway?
Do you have a dispute or had a bad customer experience with Subway? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Subway.
Subway Customer Sentiment: Negative
Our sentiment meter has identified a 100% increase in complaints about Subway over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Subway's offerings.
Sentiment data last updated on March 7, 2026
Subway complaints chart
We have received 25 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
Subway complaint statistics
Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
1196
Total complaints
1194
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
1196 ratings
How to contact the customer service of Subway?
Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-888-4848
Webcare email:
customer.service@subway.com
Corporate HQ address:
325 Sub Way Milford, CT 06461-3059 USA
Contact form:
The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about Subway: (1196)
Helpful experiences shared by verified Subway customers. Search, discuss and connect with other people in our community.
Wasn't prepared properly
Complaint from Herminio on 26 April 2025 about Subway.
On Wednesday, April 15 , around 7:30 pm., I ordered the new foot long Nachos. The server didn't seem to acquainted with the product. Eventually, he opened a bag of Doritos which he spread on a small individual tray. He... Read more
Bad Rude. Uneducated employees
Complaint from Jerry-Millissa2 on 24 April 2025 about Subway.
Came in store -no greeting both working on online order -lady waiting in front of me talking about place she went to down the road -both reps rude girl cussed arguing we were bullying- other lady left I asked... Read more
Not honoring coupons not knowing the phone number for customer service
Complaint from Lashell on 18 April 2025 about Subway.
Was told that I could not use the avertized coupons . Was also told they didn’t have the number for customer service Read more
Poor Employee Attitude
Complaint from JBP on 14 April 2025 about Subway.
The location on Coteau Road: I was the only person in line waiting to order. The two young ladies didn’t acknowledge my presence nor did they say anything like”we’ll be with you in a minute”. After waiting a while she... Read more
The substandard service of one employee, vs the excellent service of others.
Complaint from Lesy on 26 February 2025 about Subway.
We get lunches for the kids at the Daniel st subway often. There used to be a wondeful attentive lady who smiled and was a joy to see in the am., she was fast at her job and made excellent... Read more
Stale Bread and Lack of Presentation of Meat and Cheese
Complaint from DCheek on 11 November 2024 about Subway.
Last week I took a chance and purchased a 6 sandwich from Subway in Waldorf, Maryland. The bread was tough, and to make matters worse, I had the sandwich toasted, which I have always for as long as I can... Read more
Ordered pick up and not happy
Complaint from KrystalTaylorrrrrr on 03 November 2024 about Subway.
Ordered pick up and they were so lazy and stingy with the veggies. The whole point of a sandwhich is veggies Read more
MISSING ITEMS
Complaint from PAD on 20 September 2024 about Subway.
I paid for a soda and chips as part of my order, but no soda or chips were delivered with my order. I called the store which went to voice mail, and now one day later no response. Read more
Wrong order
Complaint from Vickie Zagar on 23 August 2024 about Subway.
Ordered online 2 footlongs.My husband picked it up and came home. Wrong order. Tried to call but number wouldn't go through. Kept telling me I didn't need to use a 1 or 0. I wasn't using it. My husband went... Read more
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