While Subway provides a quick and convenient meal option for customers worldwide, complaint data from our community has flagged several recurring issues that detract from the dining experience. Common complaints include insufficient quantities of key ingredients like chicken in salads, order inaccuracies such as not receiving double protein, and consistently poor customer service marked by rude and unprofessional behavior. Customers also report issues with the refusal to accept coupons, poor food quality including old vegetables and stale bread, and unsanitary conditions.
To minimize these issues, we recommend double-checking your order before leaving the store and keeping a record of your purchase. If you experience any problems, immediately address them with the store manager or contact Subway's customer service. Document any unsatisfactory food or service with photos and consider using cash to avoid automatic tips on your bill. Finally, always verify coupon acceptance before placing your order.
Do you have a dispute or had a bad customer experience with Subway? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Subway.
While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Subway over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on November 19, 2025
We have received 23 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.
Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.
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Helpful experiences shared by verified Subway customers. Search, discuss and connect with other people in our community.
Complaint from Lashell on 18 April 2025 about Subway.
Was told that I could not use the avertized coupons . Was also told they didn’t have the number for customer service Read more
Complaint from JBP on 14 April 2025 about Subway.
The location on Coteau Road: I was the only person in line waiting to order. The two young ladies didn’t acknowledge my presence nor did they say anything like”we’ll be with you in a minute”. After waiting a while she... Read more
Complaint from Lesy on 26 February 2025 about Subway.
We get lunches for the kids at the Daniel st subway often. There used to be a wondeful attentive lady who smiled and was a joy to see in the am., she was fast at her job and made excellent... Read more
Complaint from DCheek on 11 November 2024 about Subway.
Last week I took a chance and purchased a 6 sandwich from Subway in Waldorf, Maryland. The bread was tough, and to make matters worse, I had the sandwich toasted, which I have always for as long as I can... Read more
Complaint from KrystalTaylorrrrrr on 03 November 2024 about Subway.
Ordered pick up and they were so lazy and stingy with the veggies. The whole point of a sandwhich is veggies Read more
Complaint from PAD on 20 September 2024 about Subway.
I paid for a soda and chips as part of my order, but no soda or chips were delivered with my order. I called the store which went to voice mail, and now one day later no response. Read more
Complaint from Vickie Zagar on 23 August 2024 about Subway.
Ordered online 2 footlongs.My husband picked it up and came home. Wrong order. Tried to call but number wouldn't go through. Kept telling me I didn't need to use a 1 or 0. I wasn't using it. My husband went... Read more
Complaint from Updatable on 22 August 2024 about Subway.
Had to use a coupon online to get the discount. Ordered the sub online. Had a screen shot of the order and my payment. They claimed they never got the order and refused to make the sandwich or refund my... Read more
Complaint from Smitty1077 on 18 August 2024 about Subway.
I came in to get 5- subs today. When I told the lady working there about needing them she starred at me for about three seconds and rudely told me I should have ordered these online. I could understand this... Read more
Complaint from Denise Holden on 16 August 2024 about Subway.
Useless having an app for a store you are unable to use in the store. Had offers on my App unable to load, staff really unhelpful just said you need to stand outside to load it! the young... Read more
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