Subway Complaint Sentiment: Neutral

Our sentiment meter has detected that Subway complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -9%. While some customers might experience challenges with Subway, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 28, 2024

Subway complaint process

Do you have a dispute or had a bad customer experience with Subway? Submit your Subway complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Subway.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Subway complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Subway?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Subway complaints chart

We have received 145 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.

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Subway complaint statistics

Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1159
Total complaints
1157
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
/10 1159 ratings

Subway customer service FAQ:

Why should I file a complaint about Subway on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Subway. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Subway accountable for any issues or problems you may have encountered.

What kind of complaints can I file on Complain.biz about Subway?

You can file any kind of complaint related to Subway, such as poor quality of food, incorrect orders, rude customer service, unsanitary conditions, incorrect billing, and any other issues you may have experienced.

What are the most common complaints about Subway?

According to our own database with complaints, some common complaints about Subway include: 

  • Poor quality of food: Some customers report finding expired or stale ingredients, food that tastes bad or looks unappetizing. 
  • Incorrect orders: Some customers report receiving the wrong sandwich or having missing items from their orders. 
  • Rude customer service: Some customers report experiencing unhelpful or unprofessional staff, being ignored or not listened to. 
  • Unsanitary conditions: Some customers report encountering dirty, unsanitary or unhygienic conditions at Subway restaurants.
  •  Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Subway?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Subway customer service directly?

Once you have submitted your complaint on our platform, it's always good to notify Subway also directly. You can contact Subway customer service by calling their hotline at 1-800-888-4848, through Subway's contact form, or via @subwayListens on Twitter.

How to contact the customer service of Subway?

Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-888-4848
Webcare email:
customer.service@subway.com
Corporate HQ address:
325 Sub Way Milford, CT 06461-3059 USA
Contact form:

The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Subway reviews: (1159)

Authentic experiences shared by our community for your benefit.

Nasty Attitude

Complaint from Dr. on 05 June 2020 about Subway.

Bought over $25 of food on 642020 about 6:15-6:30 p.m. I ordered a foot long BMT and asked for half of it to be plain (for a six year old) and the other half to have lettuce and yellow peppers... Read more

Comments: 0
Rating:

Rude employee

Complaint from Arizona875 on 03 June 2020 about Subway.

On 8th St, Yuma. I ordered a sandwich. Said “thank you” to the employee who made it. She then mocked me by saying “Thank you, I’m a 5 year old.” This was very rude comment to me and I was... Read more

Comments: 0
Rating:

Manager

Complaint from Jennifer r on 29 May 2020 about Subway.

On 52820 11am i decided I wanted subway for lunch and as I was walking up to subway one of the employee was out side smoking and was talking to a assume a friend and I was told I’ll be... Read more

Comments: 0
Rating:

Pandemic no masks from staff

Complaint from borebank on 24 May 2020 about Subway.

I walked into the Subway at 4545 Lawrence Ave E. Toronto Ont. Canada location as I first notice a technician fixing an oven wearing a mask . Which was great to see. Then when I ordered my sub sandwich I... Read more

Comments: 0
Rating:

Face Masks not made mandatory for customers

Complaint from Tucker on 20 May 2020 about Subway.

When I went to Subway yesterday 2 customers were not wearing face masks. I asked one of Subways employees why are they giving service to people without a mask. The reply was corporate will not let us do that. Subway... Read more

Comments: 0
Rating:

Joke

Complaint from Lydiakerevan on 12 May 2020 about Subway.

Just went to subway to get food and when my food was done they only just told me then that was card only so had to go home get my card when I got my food home my BLT was... Read more

Comments: 0
Rating:

Need selary account

Complaint from Jagwinder on 26 April 2020 about Subway.

I join the company but I see there is no selary account,no PF , no giving proper selary we everyone need money deu to COVID-19 . Everyone in home no one going out ,no shops open what we did ?... Read more

Comments: 0
Rating:

Rude manager

Complaint from Granmaof10 on 13 April 2020 about Subway.

i called the subway here in scott city kansas and the manager answered the phone and i told her i wanted to place an order and she told me i cant take your oder you need to do it... Read more

Comments: 0
Rating:

Safety

Complaint from Larryj69 on 10 December 2019 about Subway.

On December 9, 2019, between 11:45 and 1:30 P.M. A customer informed me Lawrence Johnson employee 18827at store 24552. employee at the 1101 Holman restaurant that there was a spill in front by the door. I proceed to go... Read more

Comments: 0
Rating:

Rude unprofessional manager

Complaint from MrsKChavis on 21 November 2019 about Subway.

I started working for Subway at 5401 South Olive in Pine Bluff on October.. I went to work on November 20, 2019.. My manager  confronted me about a customer who made a complaint to Subway headquarters about me not putting... Read more

Comments: 0
Rating:

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