My complaint:
Bought over $25 of food on 642020 about 6:15-6:30 p.m. I ordered a foot long BMT and asked for half of it to be plain (for a six year old) and the other half to have lettuce and yellow peppers (for an adult). I had to repeat the order several times to be sure she had it correct. It was to be toasted and with mozarella cheese. We had been going to Boardwalk subs but this six year old wanted the spicy meat of a Subway BMT. He also does not like salad on his sandwich. We got sweet onion dressing on all of it. As I arrived home and handed out everyone’s sandwich, his was covered with lettuce and banana peppers. His eyes welled up with tears and I grabbed the whole thing to head back. Everyone else ate theirs while they were still warm and he was waiting for me to come back. When I arrived at Subway and explained the problem, the answer was What do you want me to do about it and asked with attitude not as a helpful gesture. And then dead silence. I said, well at the very least I need a new 6 sandwich BMT on Italian bread with mozerella toasted and PLAIN. Then I got, Just a minute She can back to the speaker and told me if I didn’t have the half sandwich that was wrong with me not to expect any replacement. I explained I had the whole sandwich with me. We live less than a mile away and I had left the drive through with my order probably less than 10 minutes and she is acting as it I am making up my problem and looking for free food. When she came to the window with the replacement, she demanded I hand over the one that was wrong. It was dripping with lettuce and yellow peppers and I commented as I handed it over that it sure didn’t look plain did it? She took it from me with a rude comment and then rudely with attitude yelled Have a Lovely Day. She was clearly upset with me when all I had done was patronize their business. I brought the sandwich back to my little grandson who said, Grandma, I am sorry, I will not ask to go to Subway again? as if it was his fault.
Suggested solution:
I would like an apology for the attitude. As the customer and grandmother of a very disappointed child, I don't feel that treatment was warranted in the slightest. I am not a complainer. This Subway is close to my house and we use it frequently. There are often small problems and I don't complain. It is just not worth the hassle. But this time the rudeness was so over the top and the fact that I felt like I was to blame and my grandson felt like he was to blame was very unfair. We won't go back there. We don't blame every Subway for this location but this location has been increasingly bad with service and attitude and unless someone says something, suddenly they are out of business and don't know why.
