Why do you bother sending out coupons in the mail when none of the subways anywhere near me take them? Read more
Subway Complaints Service & Advice
Most Common Subway Complaints and Tips
While Subway provides a quick and convenient meal option for customers worldwide, complaint data from our community has flagged several recurring issues that detract from the dining experience. Common complaints include insufficient quantities of key ingredients like chicken in salads, order inaccuracies such as not receiving double protein, and consistently poor customer service marked by rude and unprofessional behavior. Customers also report issues with the refusal to accept coupons, poor food quality including old vegetables and stale bread, and unsanitary conditions.
To minimize these issues, we recommend double-checking your order before leaving the store and keeping a record of your purchase. If you experience any problems, immediately address them with the store manager or contact Subway's customer service. Document any unsatisfactory food or service with photos and consider using cash to avoid automatic tips on your bill. Finally, always verify coupon acceptance before placing your order.
How and why file a complaint about Subway?
Do you have a dispute or had a bad customer experience with Subway? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Subway.
Subway Customer Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Subway over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on November 19, 2025
Subway complaints chart
We have received 23 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
Subway complaint statistics
Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
1193
Total complaints
1191
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
1193 ratings
How to contact the customer service of Subway?
Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-888-4848
Webcare email:
customer.service@subway.com
Corporate HQ address:
325 Sub Way Milford, CT 06461-3059 USA
Contact form:
The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about Subway: (1193)
Helpful experiences shared by verified Subway customers. Search, discuss and connect with other people in our community.
Insufficient ingredients for ordered sandwiches
Complaint from Disappointed subway customer on 25 June 2025 about Subway.
Two sandwiches were ordered, veggie delight and a BLT subway sandwich, and both sandwiches came with in insufficient amount of ingredients. It was specified in the online order that more ingredients were supposed to be included. However, this... Read more
customer service
Complaint from brucei on 22 June 2025 about Subway.
The help at this subway never says thank you. I don't know what the problem is. They will ask what are you having, fix it for you and after you pay will just stand there and look at you... Read more
Terrible gluten free bread
Complaint from Nelia on 14 June 2025 about Subway.
On several occasions I have purchased a gluten free sub at subway this is any and all locations in the lower mainland and every time my sandwich just falls apart literally into crumbs. It’s dry and I have had to... Read more
Open or not open?
Complaint from Sam Madison on 11 June 2025 about Subway.
Today, we decided we wanted to order Subway. First of all, online stated that everything I ordered was not available in this location. 2. So, I thought I would call. NO ANSWER. I know the phone rang over 25 times.... Read more
False advertisement
Complaint from Revinn69 on 06 June 2025 about Subway.
Purchased a $30.00 half price sub promo for the month of june, used it only a couple of times, it's only june 6th and i went to order a sub yesterday and i was told the promo is done. Read more
Coupon con
Complaint from SteveJM on 05 May 2025 about Subway.
Brought a coupon for a footlong at $6.99. Told I could not use it on the 17 (Roast Beef w/ Provolone), but I could use it on a plain Roast Beef, and pay an extra dollar for the cheese. My... Read more
the store was not clean
Complaint from jkordiak on 01 May 2025 about Subway.
the floors were not swept and the tables were dirty and the three people that were working were just standing around chatting away. Read more
Wasn't prepared properly
Complaint from Herminio on 26 April 2025 about Subway.
On Wednesday, April 15 , around 7:30 pm., I ordered the new foot long Nachos. The server didn't seem to acquainted with the product. Eventually, he opened a bag of Doritos which he spread on a small individual tray. He... Read more
Bad Rude. Uneducated employees
Complaint from Jerry-Millissa2 on 24 April 2025 about Subway.
Came in store -no greeting both working on online order -lady waiting in front of me talking about place she went to down the road -both reps rude girl cussed arguing we were bullying- other lady left I asked... Read more
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