I started working for Subway at 5401 South Olive in Pine Bluff on October.. I went to work on November 20, 2019.. My manager confronted me about a customer who made a complaint to Subway headquarters about me not putting enough meat on a turkey bacon wrap n first of the customers.. First of all, I have worked for *** at another location years ago.. I still remembered how to make sandwich etc.. Their were a few things that had changed since I last worked for them.. But anyway, to make a long story short.. I wasn’t aware that I wasn’t putting the right amount of meat on the customer wrap because the day I started my boss ask me not to give the people who purchased Subway party trays the correct amount of meat because she had given them a discount already… I wasn’t trained the proper way on how to make a wrap when I came in through the door.. I always thought you can make any 6 in a wrap, so I had no idea that I wasn’t making it the proper way until *** came to me with the complaint.. Also around 1:20pm on Nov. 20, 2019 just before it was time for me to get off, I was taking care of a customer win the phone wrong.. At this time ****** and a worker by the name of *** was in the back of the store on her personal phone *** was washing dishes.. The phone continue to ring so after the caller hung up *** comes up to the front of the store while I was waiting on a customer and asked me why I didn’t answer the phone.. I replied, *** you *** wasn’t doing anything so why you all couldn’t get the phone.. ****** stated while I was getting ready to dress the customer sandwich, you have to answer the phone.. I replied back saying so you expect me to answer the phone in the process of making a custom sandwich when y’all wasn’t doing anything.. *** was out line being very unprofessional for telling me to answer the phone n front of the customer while I was preparing their food.. I have also witness *** having an attitude with the customers including law enforcement.. I resign November 20, 2019 due to unprofessional management complaints against the business..
My desired solution will be that she needs to get herself that business together before her business is threatened a lawsuit due to the illness that some customers has already experienced from eating there..