Binance Complaint Sentiment: Neutral

Our sentiment meter has detected that Binance complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Binance, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 7, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 15 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

Deposit failing

Complaint from evashipley on 10 June 2021 about Binance.

I tried to make several deposits and ended up losing money since I could not average down. There is 10x the amount of money in my bank than I was trying to withdraw... not happy at all Read more

Comments: 0
Rating:

Account has been disabled and locked

Complaint from digitaltrader on 10 June 2021 about Binance.

My Binance account which was created in 2017 has been disabled and locked and I am unable to access it. I have not violated any of the terms of Binance. Last month I sent al of the verification details which... Read more

Comments: 1
Rating:

The system does not allow me to withdraw my fiat money

Complaint from je2435879 on 10 June 2021 about Binance.

The system blocks me with additional information whereby it ask me question about my drivers license which I answer correctly many times but after answering all I get is this does not confer with information at hand Read more

Comments: 0
Rating:

Incorrect future balance.

Complaint from bimby on 10 June 2021 about Binance.

I have incorrect future balance. I did manual calculation on my transaction and found out that I'm lacking around 10-20$. Read more

Comments: 0
Rating:

No FIO PROTOCOL optio to withdraw etc

Complaint from Nivash on 10 June 2021 about Binance.

Hi I have purchased FIO protocol crypto and I'm unable to sell it or convert it as it is not listed under the cryptos when trying to convert or sell.please sort out error immediately this is very unprofessional. Read more

Comments: 0
Rating:

Short sell problem occurs

Complaint from Remymhaneef@gmail.com on 09 June 2021 about Binance.

Transaction failed eventhough I have profit I short sell ethrium at 2491 and it bought at 2479 my target was 2481 but my statement showing loss of usd 65. Please investigate solve transactio at 8.21 et time thanks Read more

Comments: 0
Rating:

No Efficiency What So Ever

Complaint from Don03 on 09 June 2021 about Binance.

I have submitted what they call a ticket to binance.us because they neither have a phone number, direct email, or live website chat customer support. I tried to delete an account because I was making use of another one and... Read more

Comments: 0
Rating:

Assets are Frozen

Complaint from Kodiaknanook on 08 June 2021 about Binance.

I cannot buysell, deposit or withdraw my funds on the Binance US app. After I set up my account with Binance at my residence in Alaska, and was fully verified, I deposited some funds into my Binance account. I... Read more

Comments: 0
Rating:

the theft of my money from my account

Complaint from Lamont ransom on 08 June 2021 about Binance.

I have been trying to reach anyone or speak to someone from binance for a few weeks now. I made an attempt to take $1100 of my money of from this account and it just disappeared I recieved no information.... Read more

Comments: 0
Rating:

Non-address of inaccessible account

Complaint from fritzm1@sbcglobal.net on 08 June 2021 about Binance.

Help ticket 560994 was never resolved. At one time they send me a reply requesting new security information from me. I sent this many weeks ago with no reply or follow-up from them. Read more

Comments: 0
Rating:

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