Binance Complaint Sentiment: Neutral

Our sentiment meter has detected that Binance complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Binance, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 6, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 16 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

Withdrawals suspended

Complaint from BitcoinQueen on 11 June 2021 about Binance.

I was notified by binance that there had been fraudulent activity on my account, I was requested to send in documents which I have done 4 Times now along with relevant identification. It has taken me weeks to get a... Read more

Comments: 0
Rating:

Stop price and limit didn't work

Complaint from 39820792 on 11 June 2021 about Binance.

I believe there is a glitch on Binance, this unacceptable as the stop trigger and stop price didn't work. I am close to my liquidation pint because of this stupid order didn't initiate. The trigger line had been reached and... Read more

Comments: 0
Rating:

The take profit was not realised

Complaint from dv.firm@gmail.com on 11 June 2021 about Binance.

I have put my take profit on Coin-M Features on my Short (sell) position Pair ETHUSDT at 2021-06-11 14:10:20 (GMT 1) to 2444 USDT Price fall to 2441.55 at 2021-06-11 14:21 and the TAKE PROFIT was not realized. This is not FIRST... Read more

Comments: 0
Rating:

Fraud scam of my bank account at Nat West Bank

Complaint from deidrewyler@gmail.com on 11 June 2021 about Binance.

I was scammed to open accounts on Binance to invest money. This was done using my phone. I was contacted by Amazon Security and told my account had been hacked and my phone. They were so convincing and I was was... Read more

Comments: 0
Rating:

I will not receive usdt.

Complaint from Mohamed Nasir M on 11 June 2021 about Binance.

Yesterday I will send the money, but I will not able to usdt sir, seller side payment received, he said I am not able to transfer, it was my mistake, because I am new binance user sir. Please solve my... Read more

Comments: 0
Rating:

Verification

Complaint from dc9948@yahoo.com on 11 June 2021 about Binance.

They said my acct was verified and I was allowed to make a deposit because acct was verified I deposited 200.00 bought and sold some crypto then I wanted to make more transactions and said my acct unverified. I have... Read more

Comments: 0
Rating:

lost 130k trading on Binance

Complaint from 53012265 on 10 June 2021 about Binance.

Binance goes against the gambling law. I never should have been allow to deposit 132k over the last 3 month. I should be allow to put my own limit. I should be allow to self exclude my self. None of those are low. they... Read more

Comments: 0
Rating:

Missing money

Complaint from Nazneen sayed on 10 June 2021 about Binance.

Hi. I bought ethereum on binance for £1787.70, including transfer fee. This was on 280521 and a separate payment of £14.71 on 200521. On 31st May. I found my ethereum missing on binance. Which means, I have no ethereum in... Read more

Comments: 0
Rating:

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