Binance Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Binance over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 26, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 17 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

FAKE LIMIT ORDERS

Complaint from Ahmadcaballero on 14 June 2021 about Binance.

Hello, I’v been experiencing really bad limit orders where Binance is usually delaying the process, which is causing me to miss out on pumps and eventually loose money. Today, however, I placed two limit orders to buy and they did... Read more

Comments: 0
Rating:

Wrong Network selection

Complaint from Garba on 14 June 2021 about Binance.

I have withdrawal 196 USDT from my binannce USDT BEP20(BSC) Wallet to Trust wallet USDT ERC20. Sender After my binance USDT wallet have debited,I have not receive usdt in my Trust wallet Usdt. Suggested Solution: Request if possible to reverse the transaction to my... Read more

Comments: 0
Rating:

Scam activity on account

Complaint from Haibrown on 14 June 2021 about Binance.

Hey, I lost my phone yesterday and someone access my binance account through that and change my email and password Read more

Comments: 0
Rating:

Deletion

Complaint from Dean on 14 June 2021 about Binance.

I wish to have my nameregistration deleted from Binance Australia..this was initially organised by a person overseas and I wish to delete immediately!! I have tried to find a contact for Binance in Brisbane Australia but there is not an email... Read more

Comments: 0
Rating:

Not able to buy xrpupusdt

Complaint from 516638682 on 12 June 2021 about Binance.

I wanted to buy Xrpup however, I keep getting error message that there is a tech issue with the app. I’m able to buy other currencies. Read more

Comments: 0
Rating:

Withdrawal Disabled

Complaint from StevenBinance on 12 June 2021 about Binance.

Withdrawals have been temporarily disabled due to risk control First Binance told me it's a security issue and they requested for very personal information for security purposes. I followed the security steps, sending videos and device information to Binance CS to later... Read more

Comments: 0
Rating:

Withdraw

Complaint from M_tellawy on 12 June 2021 about Binance.

I am trying to withdraw my money from my wallet to my card or to my bank account and It’s not working with me can you please help me take out my money from the application Read more

Comments: 0
Rating:

wrong address transaction was made

Complaint from yasnaz58@gmail.com on 11 June 2021 about Binance.

wrong transaction was held. i coped the physical address from binance smart chain address from metamask wallet. and paste in the binance withdrawal address . due to some error the address was not copied same. and sended $30 and after... Read more

Comments: 0
Rating:

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