Binance Complaint Sentiment: Neutral

Our sentiment meter has detected that Binance complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Binance, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 11, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 14 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

Disabled account and holding my money

Complaint from Vanessavklein on 16 June 2021 about Binance.

Since April I have contacted the Binance.US support team because I was not able to withdrawal from my account. No one has responded to my emails or helped me. This month my dogecoins were sold and Binance disabled my account.... Read more

Comments: 0
Rating:

Stopped my withdrawal function

Complaint from Sweds on 15 June 2021 about Binance.

It has been a month straight and im unable to withdraw crypto from my account. I was given a link to upload documentation 100% provided all required info and they still havent done a thing about it. Read more

Comments: 0
Rating:

Incorrrect available balance

Complaint from Oyewoemmanuel1@gmail.com on 15 June 2021 about Binance.

Few months back,The system automatically placed my etherum coin to “in order” balance while my available balance is “zero” in my P2P wallet while trying to sell my etherum coins. Read more

Comments: 0
Rating:

Disabling 2FA

Complaint from clickbox on 15 June 2021 about Binance.

I want to disable google 2FA authentication from my account, I already uploaded necessary information and I went through facial verification. It has been almost 2 months without a response. What the f is going on? I created a few... Read more

Comments: 0
Rating:

Account Breach and Cryptoasset Fraud Complaint

Complaint from katherineherbosa on 15 June 2021 about Binance.

Dear SirMadam, Re: Account Breach and Cryptoasset Fraud Complaint Our Client: Mr Mottaz Ibrahim Client’s Address: Flat 21, Braunston House, Hatton Road, WEMBLEY, HA0 1RP Client’s Date of Birth: 01012002 We have been instructed to act on behalf of Mr Mottaz Ibrahim with regards to... Read more

Comments: 0
Rating:

Used https:evodefi.combridge?tokenUSDC to send usdc

Complaint from babyagent on 15 June 2021 about Binance.

Used https:evodefi.combridge?tokenUSDC to send usdc to a polygon network and pasted the wrong address. Was sent to my bsc wallet instead. i cannot add the matic network to that wallet to get my founds Transaction Hash: 0x512e9e979e832cb83e954fa852bf88fb7543822574d4aa13f13c86fbd1056b56 Read more

Comments: 0
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Verification Failure

Complaint from Ogunfowokan on 15 June 2021 about Binance.

I tried verifying my account but it failed. I tried as many times as possible but I kept getting the same result that my account cannot be verified because my information does not tally with the information on my national... Read more

Comments: 0
Rating:

Scam

Complaint from Quantum27 on 15 June 2021 about Binance.

Been scammed by a user of Binance, Binance support isn't replying to messages Read more

Comments: 0
Rating:

Can Not Withdraw

Complaint from CptKirkamus on 14 June 2021 about Binance.

I have been unable to move any coins off Binance.US for well over two months. I submitted a ticket 58 days ago and have only received the auto generated email. This wait time is ridiculous and not one rep has... Read more

Comments: 0
Rating:

Amount not credited by seller

Complaint from Lakhan on 14 June 2021 about Binance.

I sent a money 3500rs through p2p but seller sent me only 500rs I have been wait from 3 or 4 days bianance customer service is not resolved my issue yet and they have been completed my issue without solve... Read more

Comments: 0
Rating:

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