Binance Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Binance over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 26, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 17 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

Can’t withdraw my money back to my bank account

Complaint from AliG2 on 18 June 2021 about Binance.

Hi! I downloaded Binance to buy crypto as a newbie. I put 1000kr in my wallet and I cant use them because its NOK and you cant trade with NOK. When I try to withdraw my money it says: FIAT MONEY: we have... Read more

Comments: 0
Rating:

SCAMMED

Complaint from kevinfilnippon@gmail.com on 18 June 2021 about Binance.

first time to sell coins i got scammed. Kindly help us freeze thr account of the user. If you can help us get back what is ours then its a good thing but if not just help us with this... Read more

Comments: 0
Rating:

Lost money

Complaint from Calvin S. on 18 June 2021 about Binance.

Binance refuses to respond to emails. My VTHO and BCH tokens randomly disappeared from my account and no one knows anything I’m assuming. Read more

Comments: 0
Rating:

Filled way above the market

Complaint from BayStreetHighRoller@gmail.com on 18 June 2021 about Binance.

On May 19th on my Binance.com crypto account I put in a $ 50.00 CAD order to buy XRP crypto and the price was approximately $ 1.25 USD 1.51 CAD. Shortly after I place my order on my... Read more

Comments: 0
Rating:

Asset

Complaint from Ajayi Dare on 17 June 2021 about Binance.

I flashed my phone and when l redownload it. After l log in, all my investment was not found. Read more

Comments: 0
Rating:

I am still hecked by someone

Complaint from Isa on 16 June 2021 about Binance.

Can you check my wallet. I am haked by someone and I can not open my wallet. They stole my money and know I can not open my wallet anymore. Read more

Comments: 1
Rating:

Fraud

Complaint from donniemackinnon@hotmail.co.uk on 16 June 2021 about Binance.

I have been hacked all my money in my account with you has gone? Read more

Comments: 0
Rating:

Locked out of account

Complaint from williamwunderlich35@yahoo.com on 16 June 2021 about Binance.

Binance has locked me out of my account. I bought HOLO coin about 3 years ago and now I cannot access my account to withdraw my funds.can anyone help me Contact me at 936-662-9021 Read more

Comments: 0
Rating:

Stolen funds

Complaint from Ritesh Gyani on 16 June 2021 about Binance.

I am ritesh gyani from india a hacker from binance hack my trust wallet account and stolen all of my funds near 350$ he is in binance so plz refund my money his contact address is ... Read more

Comments: 0
Rating:

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