Binance Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Binance over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 20 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

Telegram Group Acting as Dfinity Official Group, Scamming Tokens

Complaint from Complaint on Dfinity Telegram Scam on 19 June 2021 about Binance.

I was looking for the official account of Dfinity Token (ICP) online then i came across a group on Telegram which fronted as the offical group for Dfinity Token(https:t.meDfinityofficialgroup) when I wanted to buy more ICP tokens and wanted to... Read more

Comments: 0
Rating:

Binance complaint

Complaint from ADEM on 19 June 2021 about Binance.

I made a LTC purchase from Binance on 17.04.2021. The transaction was not ital but the money was withdrawn from my account. The system message will return your money within 15 minutes, but they haven't deposited my money back for... Read more

Comments: 0
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Binance wrongfully send back my deposit

Complaint from Disappointed client from Switzerland on 19 June 2021 about Binance.

I am outrage as I send 5k EUR form my swiss bank and it was rejected by Binance while few weeks ago I send 1k EUR and it was deposited without problems. I repeated the payment to be sure it... Read more

Comments: 0
Rating:

Technical glitch caused me not cancel my order

Complaint from Amit balot on 19 June 2021 about Binance.

I have lost my 391 usd on binance while purchase etherium on 5x leverage due to market dump I got my entry on 2200 but within a second it bounced and I got 120$ profit , that I tried to... Read more

Comments: 0
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934 euros lost!

Complaint from ahmadadel92@gmail.com on 19 June 2021 about Binance.

I have withdrawn exactly 934.85 euros on 662021 at 19:26 to my TransferWise european bank account, apparently transfwise stopped accepting transfers from crypto exchange websites, which wasn't to my knowledge at the point, so they cancelled the transaction and refunded... Read more

Comments: 0
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Refund

Complaint from Joh0019 on 18 June 2021 about Binance.

I am a binance user, last month i was trying to buy some crypto with my MasterCard. But the platform said that I didn't have enough money on the card but the money has been deducted from my card balance.... Read more

Comments: 0
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Money gone

Complaint from Moroni on 18 June 2021 about Binance.

Hi, On Sunday the 16th of May I deposited an amount of 1001,30 EU form my ING bank to my Binance Account. The money didn`t arrive. I left an appeal, but i haven´t got any respond. I called my Bank... Read more

Comments: 0
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Migration of phone number

Complaint from Muazu on 18 June 2021 about Binance.

I wish to apply for phone number migration from an unverified binance account to my verified binance account, which I have been trying but migration persistently failed. Need your help please. Read more

Comments: 0
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binance has suspended trading and this is illegal

Complaint from mateerap on 18 June 2021 about Binance.

On 05192021 I received a notification from the Binance app, “The best time to trade futures.” I had more than 240,000 dollars in the account, I transferred 2000 dollars to the future wallet , and then I bought the Ethereum... Read more

Comments: 0
Rating:

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